Refund Policy
Effective Date: 04-02-2025
At SecurityVala.com, we aim to ensure your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a straightforward refund process. Please read our refund policy below for more details.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Products: If you are not satisfied with the product you received, you may request a refund within 7 days of purchase, provided the product is unused and in its original condition (including packaging).
- Services: For services rendered, refunds will only be issued if the service was not provided as agreed upon or if there is a significant issue with the service that we are unable to resolve.
Refunds may not be available in the following cases:
- Digital products, including software, downloadable content, and eBooks.
- Customized or personalized products.
- Services that have been fully or partially rendered.
- Any item that has been used or damaged after delivery, or that is returned after the eligibility period has passed.
2. Refund Process
To initiate a refund, please follow these steps:
Contact Customer Support:
- Email us at amit.badiyani@securityvala.com or visit our Contact Us page to get in touch with our support team.
- Please include your order number and the reason for requesting the refund.
Return the Product (if applicable):
- If the product is eligible for return, you will be provided with return instructions. You are responsible for shipping costs associated with returning the product unless the product was defective or we made an error in your order.
Refund Approval:
- After we receive your return (if applicable), our team will inspect the product to ensure it meets our refund criteria.
- We will process your refund within 7-10 business days of approval.
3. Refund Method
- Original Payment Method: Refunds will be issued to the original payment method used during the purchase.
- Processing Time: Refunds may take up to 7-10 business days to be processed and appear in your account, depending on your payment provider or bank.
4. Partial Refunds
In certain situations, partial refunds may be granted. This could happen if:
- Only part of your order is returned.
- Items are returned in damaged or used condition (not meeting the full return criteria).
- A restocking fee is applied (if applicable).
If a partial refund is issued, you will be notified by our customer support team, and the refund amount will be adjusted accordingly.
5. Exemptions from Refunds
We do not offer refunds for the following:
- Digital Products: All sales of digital products, such as downloadable software, eBooks, or other non-returnable goods, are final.
- Customized Products: Products that have been personalized or customized for you (e.g., engraved or altered to your specifications) are non-refundable.
- Services Rendered: Services that have been partially or fully rendered are non-refundable unless they do not meet the agreed-upon terms.
6. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of receipt. We will issue a full refund, including the return shipping cost, or offer you a replacement if applicable. Please send us photographic evidence of the damage or defect to facilitate the process.
7. Non-Returnable Items
- Gift Cards: All sales of gift cards are final and non-refundable.
- Certain Products: Items marked as “final sale” or “non-returnable” on our website cannot be returned or refunded.
8. International Refunds
If you are requesting a refund from outside the country of purchase, you are responsible for return shipping and any applicable customs duties or taxes. Refunds will only be processed after we receive the returned items.
9. Contact Us
If you have any questions or need assistance with a refund request, please contact us at:
Email: amit.badiyani@securityvala.com
Phone: 9898051608
Address: B-1/252, Aditya Nagar, Valiya Road, Ankleshwar - 393002